服务协议
甲方指使用志讯科技提供的跨境电商生态 SAAS 软件产品的个人或公司，登录 www.ccitu.com 且使用志讯科技提供的技术和服务，即默认接受此服务协议。
服务方：深圳市志讯科技有限公司（简称"志讯科技"）
统一社会信用代码：91440300590740534N
注册地址：中国广东省深圳市龙岗区坂田街道岗头社区雪岗路2016号威宇隆C栋305
联系方式：service@ccitu.com
志讯科技与甲方根据《中华人民共和国民法典》《中华人民共和国个人信息保护法》及相关法律法规规定，双方在平等互利的基础上，遵循诚实信用的原则，通过友好协商达成如下协议：
1.1 志讯科技专注跨境电商生态 SaaS，为中国跨境卖家提供全链路数字化服务。甲方同意按照本服务协议使用志讯科技提供的产品与服务。
1.2 志讯科技提供的产品包括但不限于：
- （一）仓储管理（WMS）：多仓管理、库存同步、上架策略、盘点管理、出入库流程、库内作业优化、批次管理、库龄分析；
- （二）国际物流（TMS）：跨境物流对接（海运/空运/快递/小包）、物流轨迹追踪、运输时效分析、物流成本核算、头程/尾程一体化管理、海外仓协同；
- （三）订单管理（OMS）：多平台订单统一接入（Temu / Amazon / Shopify / TikTok 等）、订单自动分仓、智能审单规则、订单状态全链路追踪、异常订单告警；
- （四）清关合规：跨境清关申报、商品 HS Code 管理、出口退税辅助、合规风险预警、各国海关政策同步；
- （五）ERP：采购管理、供应商协同、销售管理、库存同步、财务核算、多店铺统一管理、多币种结算；
- （六）私域营销：客户数据平台（CDP）、邮件营销（EDM）、站内信/客服消息自动化、营销活动管理、效果分析；
- （七）BI 数据分析：销售看板、利润分析、运营指标、多维度数据钻取、自定义报表、数据可视化与决策支持；
- （八）aPaaS 平台能力：业务流程自定义、应用编排、低代码配置、企业级集成、开放 API、第三方系统对接。
1.3 志讯科技致力于以 aPaaS + 大数据成为跨境电商的数字化基础设施，已积累丰富的跨境电商生态服务经验。
2.1 平台接入范围：甲方可在志讯科技系统内绑定其在以下跨境电商平台的店铺账号，并通过 OAuth 等授权协议完成对接：Temu、Amazon Selling Partner API、Shopify Admin API、TikTok Shop Open API。志讯科技将根据各平台的官方开发者政策持续扩展对接范围，具体以系统实际支持为准。
2.2 数据访问范围：甲方在平台 OAuth 授权页面完成授权后，志讯科技可通过平台官方接口访问订单信息、商品信息、物流信息、客户基础信息、客服站内信等数据，仅用于本协议第 1.2 条约定的服务范围。
2.3 数据使用承诺：志讯科技承诺严格按"最小化原则"申请必要数据字段；不向任何无关第三方提供、出售、出租、分享或交易甲方数据；不将甲方数据用于客户画像、跨平台/跨商家共享、人工智能/机器学习模型训练等超出本协议约定的用途；甲方撤销平台授权后 30 天内停止数据访问并删除已获取的数据。
3.1 志讯科技目前主要采用 SaaS 订阅模式：甲方向志讯科技订阅所需的产品模块，志讯科技按订阅周期提供系统使用权。具体合作模式以双方系统页面公布及另行签署的合同为准。
3.2 由于跨境服务价格受多种因素影响存在波动，志讯科技保留根据市场情况调整产品价格的权利。如产品价格发生调整，志讯科技有义务提前 5 个工作日在系统公告中通知甲方，新价格以志讯科技系统报价为准。
3.3 如产生退费，需按标准价格对已产生实际消费的活动进行重新计费，并另外收取 10% 手续费（其中系统服务器占用费及产能储备费各占 5%）。如重新核算后余额为负数，志讯科技则无需退回甲方相关费用。
4.1 志讯科技软件系统（包括但不限于 WMS、TMS、OMS、ERP、私域营销、BI 等所有产品模块）的所有版权、专利、商标、商业秘密等相关知识产权均归志讯科技所有。
4.2 志讯科技授予甲方在会员有效期限内对本系统的非独占、可撤销、不可转让的使用权。
4.3 甲方不得修改、改编、翻译志讯科技系统相关产品和服务；不得创作派生作品；不得通过反编译、反向工程、反汇编或其它方式获取源代码；不得将本系统进行复制、拷贝、出售、转售或用于其他商业目的。
5.1 甲方是志讯科技软件系统的最终用户，保证向志讯科技提交的注册信息均真实、准确、及时、详尽和完整，并不断更新注册资料。
5.2 甲方注册信息不含有任何违反法律、法规及规范性文件，或侵犯他人合法权益的内容。
5.3 甲方应按时足额向志讯科技支付费用，否则志讯科技有权终止甲方使用本系统，且对因终止协议而可能造成的损害不承担任何责任。
5.4 甲方同意在系统使用许可期间，遵守本协议条款和志讯科技不时发布或修订的有关系统的各项规则、通告。
5.5 甲方同意志讯科技根据技术和功能需要定期对软件功能进行更新升级。
5.6 数据爬取与转让禁止：如果甲方通过技术手段爬取志讯科技系统的数据或未经授权转让和销售从系统获取的数据，志讯科技有权发出警告并暂时中止或永久终止用户身份，并有权要求甲方赔偿志讯科技直接损失。
5.7 如甲方非正常使用志讯科技系统（包括但不限于使用系统从事违法、违规活动），志讯科技有权采取发出警告、暂时中止、永久终止用户身份，并保留对甲方追究相关法律责任的权利。
6.1 在使用期间，志讯科技应提供相应的培训和辅导，包含但不限于电话、在线、上门服务等形式，以帮助甲方正确使用平台的功能。
6.2 志讯科技应在其网络系统内建立合理的安全体系，包括身份识别体系、内部安全防范体系、加密体系。具体包括：传输加密 TLS 1.2 或更高版本、存储加密 AES-128 或更高、访问控制 RBAC + 多因素认证、审计日志、定期安全审计至少每年一次。
6.3 志讯科技无法杜绝全部的非安全因素，但志讯科技会及时更新体系，妥善维护网络及相关数据。
7.1 志讯科技将采取保密措施存储甲方信息，非经甲方书面授权同意，不得向任何第三方泄露。但以下信息除外：非由于志讯科技原因已经为公众所知的；由于志讯科技以外其他渠道被他人获知的信息；由于法律使用，法院或其他国家有权机关要求披露的信息。
7.2 双方在合作过程中知悉的对方商业信息（包括但不限于商业模式、商业计划、客户名单、技术方案、系统数据、营销策略、财务信息等）均属于保密信息。
7.3 双方保证保密信息仅用于本协议服务有关的用途；未经披露方书面同意，不得直接或间接向任何第三方披露、转移、挪用或泄露保密信息。
7.4 保密义务自本协议签订时开始持续有效；甲方是否继续使用志讯科技的服务，不影响保密义务的承担。
8.1 数据安全措施：志讯科技对甲方数据采取加密传输（TLS 1.2+）与加密存储（AES-128+）、严格的访问控制与多因素认证、完善的审计日志体系、至少每年一次的安全审计、24 小时事件响应机制。
8.2 数据删除触发情形：甲方撤销平台店铺授权；甲方主动请求删除数据；甲方会员资格到期未续费；本协议终止；平台或监管要求。
8.3 数据删除时限：志讯科技在上述情形发生后 30 天内删除甲方相关数据，但法律法规另有规定或备份数据按备份策略保留有限期间的除外。
8.4 删除证据：志讯科技可向甲方提供数据删除的合理证据。
9.1 如一方违反本协议中的任何条款，守约方可在此后的任何时间向违约方发出书面通知。如在该通知发出 10 天之内违约方没有改正措施，违约方赔偿守约方直接损失。
9.2 如本协议约定的各方责任和义务未约定或未明确违约责任的，则任何一方未履行本协议或违反约定且该方未及时改正或采取补救措施的，均视为该方违约，该方应当承担违约金和损失赔偿责任。
9.3 若甲方给志讯科技造成损失，志讯科技有权从甲方的预付款（如有）中直接扣除甲方应赔付的金额。
9.4 权利不行使不视为放弃权利。
10.1 服务性质：志讯科技为甲方提供跨境电商生态 SaaS 工具及相关技术支持服务。志讯科技作为技术服务提供商，仅提供技术工具和平台，不对甲方使用服务后产生的具体内容、数据、信息、文件或其他材料的合法性、准确性、完整性或品质承担任何形式的担保责任。
10.2 甲方使用责任：甲方对其使用服务及其结果负全责。甲方不得利用服务发送任何侵犯他人合法权益（包括但不限于知识产权、隐私权、个人信息权益等）或违反法律法规的内容。甲方不得利用志讯科技服务从事超出授权或恶意使用平台服务；利用平台发表、传送、传播危害国家安全、社会稳定的内容；未经消费者同意传播广告信息、营销信息及垃圾信息；利用平台侵害他人合法权利；对平台进行反向工程；以及其他违反法律法规、政策及公序良俗的行为。
10.3 违规内容责任：甲方使用服务发送的任何内容若被认定违反法律法规或侵犯第三方权利，责任完全由甲方承担，与志讯科技无关。
10.4 责任限制：在适用法律允许的最大范围内，志讯科技对因甲方使用服务而导致的任何直接、间接、附带、特别或后果性损失或损害不承担责任。无论在何种情况下，志讯科技对甲方因使用服务而造成的全部责任，均不超过甲方在前一年度内向志讯科技支付的实际服务费用总额。
10.5 条款修改：志讯科技有权随时根据业务需要修改本服务协议条款，修改后的条款将在网站上发布，并生效。甲方继续使用服务即视为接受修改后的条款。
如出现下列情况之一的，志讯科技有权单方终止本协议，且志讯科技无需向甲方退还其未履行部分的协议价款：
- 甲方逾期 10 个工作日未向志讯科技支付到期款项的；
- 未经志讯科技书面同意，甲方许可他人使用本系统或转让本系统使用许可的；
- 甲方被认定为违法违规对外贸易经营者的；
- 甲方违反本协议其他规定，且自志讯科技通知其纠正后仍未纠正的；
- 甲方在关联跨境电商平台的店铺被封禁或永久终止的。
12.1 协议执行过程中发生的任何争议，双方应通过友好协商解决。
12.2 若经协商不能达成协议时，则向志讯科技所在地人民法院提起诉讼。
12.3 本协议适用中华人民共和国法律。
13.1 甲方在登录志讯科技 SAAS 软件产品系统时，勾选"同意「服务协议」"即视为签署此协议。
13.2 本协议作为甲方使用本软件的服务协议，如与双方另行签署的合同内容有冲突的，以双方另行签署的合同为准。
13.3 本协议自发布之日起生效。志讯科技保留随时修改本协议的权利，修改后的协议将在网站上发布。
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- 电话：0755-82764162
- 地址：中国广东省深圳市龙岗区坂田街道岗头社区雪岗路2016号威宇隆C栋305
Party A refers to any individual or company using Zhixun Technology's cross-border e-commerce ecosystem SAAS software products. By accessing www.ccitu.com and using the technology and services provided by Zhixun Technology, you are deemed to accept this Service Agreement.
Service Provider: Shenzhen Zhixun Technology Co., Ltd. ("Zhixun Technology")
Unified Social Credit Code: 91440300590740534N
Registered Address: Building C, Room 305, Weiyulong Industrial Park, No. 2016 Xuegang Road, Gangtou Community, Bantian Street, Longgang District, Shenzhen, Guangdong Province, China
Contact: service@ccitu.com
This Agreement is entered into by Zhixun Technology and Party A in accordance with the Civil Code of the People's Republic of China, the Personal Information Protection Law of the People's Republic of China, and other applicable laws and regulations, on the basis of equality and mutual benefit, good faith, and friendly negotiation.
1.1 Zhixun Technology focuses on cross-border e-commerce ecosystem SaaS, providing end-to-end digital services for Chinese cross-border sellers. Party A agrees to use the products and services provided by Zhixun Technology in accordance with this Service Agreement.
1.2 Products provided by Zhixun Technology include but are not limited to:
- (1) Warehouse Management (WMS): multi-warehouse management, inventory sync, putaway strategies, stocktaking, inbound/outbound workflows, warehouse operation optimization, batch management, aging analysis;
- (2) International Logistics (TMS): cross-border logistics integration (ocean/air/express/parcel), tracking, transit time analysis, cost accounting, first-mile/last-mile management, overseas warehouse coordination;
- (3) Order Management (OMS): unified multi-platform order ingestion (Temu / Amazon / Shopify / TikTok, etc.), automatic warehouse routing, smart review rules, full lifecycle tracking, exception alerts;
- (4) Customs Compliance: cross-border customs declaration, HS code management, export tax rebate assistance, compliance risk alerts, multi-country customs policy sync;
- (5) ERP: procurement management, supplier collaboration, sales management, inventory sync, financial accounting, multi-store unified management, multi-currency settlement;
- (6) Private Domain Marketing: Customer Data Platform (CDP), EDM, in-platform/customer service message automation, campaign management, performance analysis;
- (7) BI Data Analytics: sales dashboards, profit analysis, operational metrics, multi-dimensional drill-down, custom reports, visualization and decision support;
- (8) aPaaS Capabilities: custom business processes, application orchestration, low-code configuration, enterprise integration, open APIs, third-party system connectivity.
1.3 Zhixun Technology is committed to becoming the digital infrastructure for cross-border e-commerce through aPaaS and big data, and has accumulated extensive experience serving the cross-border e-commerce ecosystem.
2.1 Platform Integration Scope: Party A may bind their store accounts on the following cross-border e-commerce platforms within the Zhixun Technology system and complete integration through OAuth or other authorization protocols: Temu, Amazon Selling Partner API, Shopify Admin API, TikTok Shop Open API. Zhixun Technology will continue to expand integration scope based on each platform's official developer policies.
2.2 Data Access Scope: After Party A completes OAuth authorization on the platform, Zhixun Technology may access order information, product information, logistics information, customer basic information, customer service messages, etc. through official platform APIs, solely for the service scope defined in Section 1.2 of this Agreement.
2.3 Data Use Commitments: Zhixun Technology commits to applying strict "data minimization" principles when requesting necessary data fields; will not provide, sell, rent, share, or trade Party A's data to any unrelated third parties; will not use Party A's data for customer profiling, cross-platform/cross-merchant sharing, AI/ML model training, or any other purposes beyond this Agreement; will stop data access and delete obtained data within 30 days after Party A revokes platform authorization.
3.1 Zhixun Technology currently uses the SaaS subscription model: Party A subscribes to the required product modules from Zhixun Technology, and Zhixun Technology provides system usage rights based on the subscription period.
3.2 Due to fluctuations in cross-border service prices, Zhixun Technology reserves the right to adjust product prices according to market conditions. In case of price adjustments, Zhixun Technology will notify Party A via system announcement at least 5 working days in advance; new prices shall be subject to the Zhixun Technology system quotation.
3.3 In case of refund, the actual consumed activities shall be recalculated at standard prices, with an additional 10% handling fee (5% for system server occupancy and 5% for capacity reservation). If the balance is negative after recalculation, Zhixun Technology is not required to refund any amount to Party A.
4.1 All copyrights, patents, trademarks, trade secrets, and other intellectual property rights in Zhixun Technology software systems (including but not limited to WMS, TMS, OMS, ERP, Private Domain Marketing, BI and all other product modules) belong to Zhixun Technology.
4.2 Zhixun Technology grants Party A a non-exclusive, revocable, non-transferable right to use the system during the valid membership period.
4.3 Party A may not modify, adapt, or translate Zhixun Technology products and services; may not create derivative works; may not obtain source code through decompilation, reverse engineering, disassembly or other means; may not reproduce, copy, sell, resell or use the system for any other commercial purposes.
5.1 Party A is the end user of Zhixun Technology's software system and guarantees that all registration information provided to Zhixun Technology is true, accurate, timely, detailed, and complete, and will be updated as required.
5.2 Party A's registration information shall not contain any content that violates laws, regulations, or normative documents, or infringes upon the legal rights of others.
5.3 Party A shall pay fees to Zhixun Technology on time. Otherwise, Zhixun Technology has the right to terminate Party A's use of the system and shall not be liable for any damages caused by such termination.
5.4 Party A agrees to comply with the terms of this Agreement and all rules and notices issued or revised by Zhixun Technology during the system usage license period.
5.5 Party A agrees that Zhixun Technology may periodically update and upgrade software functions based on technical and functional needs.
5.6 Data Scraping and Transfer Prohibited: If Party A scrapes Zhixun Technology system data or transfers/sells obtained data without authorization through technical means, Zhixun Technology has the right to issue warnings and suspend or permanently terminate user status, and to demand compensation for direct losses.
5.7 If Party A uses Zhixun Technology system improperly (including but not limited to illegal activities), Zhixun Technology has the right to issue warnings, suspend, permanently terminate user status, and reserve the right to pursue legal liability.
6.1 During the use period, Zhixun Technology shall provide training and support, including but not limited to phone, online, and on-site services.
6.2 Zhixun Technology shall establish a reasonable security system including identity authentication, internal security defense, and encryption systems. Specifically: TLS 1.2+ transmission encryption, AES-128+ storage encryption, RBAC + MFA access control, audit logs, security audits at least annually.
6.3 Zhixun Technology cannot eliminate all non-security factors, but will continuously update its systems and maintain network and data integrity.
7.1 Zhixun Technology shall keep Party A's information confidential and shall not disclose it to any third party without Party A's written authorization, except: information already publicly known; information obtained through channels not bound by confidentiality obligations; information required by law or by courts/authorities.
7.2 Both parties' business information obtained during cooperation (including but not limited to business models, plans, customer lists, technical solutions, system data, marketing strategies, financial information) is confidential information.
7.3 Both parties guarantee that confidential information is used only for purposes related to this Agreement; without prior written consent from the disclosing party, no direct or indirect disclosure, transfer, or leakage to any third party is permitted.
7.4 Confidentiality obligations survive from the signing of this Agreement regardless of whether Party A continues to use Zhixun Technology's services.
8.1 Data Security Measures: Zhixun Technology applies TLS 1.2+ encrypted transmission, AES-128+ encrypted storage, strict access control with MFA, complete audit logging, at least annual security audits, and 24-hour incident response.
8.2 Data Deletion Triggers: Party A revokes platform store authorization; Party A requests data deletion; Party A's membership expires without renewal; this Agreement terminates; platform or regulatory requirement.
8.3 Data Deletion Timeframe: Zhixun Technology shall delete Party A's relevant data within 30 days after the above triggers, except where required by law or where backup data is retained for a limited period according to backup policies.
8.4 Deletion Evidence: Zhixun Technology may provide Party A with reasonable evidence of data deletion.
9.1 If either party breaches any provision of this Agreement, the observing party may issue a written notice to the breaching party at any time thereafter. If the breaching party does not take corrective measures within 10 days of such notice, the breaching party shall compensate the observing party for direct losses.
9.2 If this Agreement does not specify or does not clearly define breach liability, any party's failure to perform or violation of this Agreement that is not promptly corrected shall constitute a breach, and the breaching party shall bear breach penalty and loss compensation liability.
9.3 If Party A causes losses to Zhixun Technology, Zhixun Technology has the right to directly deduct the compensation amount from Party A's prepayment (if any).
9.4 Failure to exercise a right does not constitute a waiver of that right.
10.1 Service Nature: Zhixun Technology provides cross-border e-commerce ecosystem SaaS tools and related technical support. As a technical service provider, Zhixun Technology only provides technical tools and platforms, and does not assume any warranty responsibility for the legality, accuracy, completeness, or quality of any content, data, information, files, or other materials generated by Party A's use of the service.
10.2 Party A's Usage Responsibility: Party A is fully responsible for its use of the service and its consequences. Party A may not use the service to send content that infringes the legal rights of others (including but not limited to intellectual property, privacy, personal information rights) or violates laws and regulations. Party A may not use Zhixun Technology services to: exceed authorization or maliciously use platform services; publish or transmit content endangering national security or social stability; transmit advertising or spam without consumer consent; infringe others' legal rights; reverse engineer the platform; or engage in other activities prohibited by laws, regulations, public order, or good customs.
10.3 Infringing Content Liability: If any content sent by Party A is found to violate laws or infringe third-party rights, Party A shall bear full responsibility, and Zhixun Technology shall have no liability.
10.4 Liability Limitation: To the maximum extent permitted by applicable law, Zhixun Technology shall not be liable for any direct, indirect, incidental, special, or consequential losses or damages (including but not limited to loss of profits, data loss, business interruption) arising from Party A's use of the service. In no event shall Zhixun Technology's total liability to Party A for damages arising from use of the service exceed the total amount of actual service fees paid by Party A to Zhixun Technology in the preceding year.
10.5 Modification of Terms: Zhixun Technology reserves the right to modify the terms of this Service Agreement at any time based on business needs. Modified terms will be posted on the website and become effective. Party A's continued use of the service constitutes acceptance of the modified terms.
Zhixun Technology has the right to unilaterally terminate this Agreement and is not required to refund any unfulfilled portion of the agreement price to Party A under any of the following circumstances:
- Party A fails to pay due amounts within 10 working days of the due date;
- Without Zhixun Technology's written consent, Party A licenses the system to others or transfers the system usage license;
- Party A is identified as an illegal or non-compliant foreign trade operator;
- Party A violates other provisions of this Agreement and fails to correct after Zhixun Technology's notice;
- Party A's associated cross-border e-commerce platform store is banned or permanently terminated.
12.1 Any disputes arising from the execution of this Agreement shall be resolved through friendly negotiation between the parties.
12.2 If negotiation fails, the dispute shall be submitted to the People's Court at Zhixun Technology's location.
12.3 This Agreement is governed by the laws of the People's Republic of China.
13.1 When Party A logs into the Zhixun Technology SAAS software product system and ticks "Agree to Service Agreement", this is deemed to constitute signing of this Agreement.
13.2 This Agreement serves as the service agreement for Party A's use of this software. In case of conflict with separately signed contracts between the parties, the separately signed contracts shall prevail.
13.3 This Agreement takes effect from the date of publication. Zhixun Technology reserves the right to modify this Agreement at any time, with modified versions posted on the website.
- Technical Support: support@ccitu.com
- Business Cooperation: business@ccitu.com
- Privacy Compliance: privacy@ccitu.com
- Phone: 0755-82764162
- Address: Building C, Room 305, Weiyulong Industrial Park, No. 2016 Xuegang Road, Gangtou Community, Bantian Street, Longgang District, Shenzhen, Guangdong Province, China
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